Shipping & Returns
You may return your purchase within 14 days of receipt for an exchange or a refund of the purchase price excluding shipping and handling costs.. If a product arrives at your shipping location damaged, or we made an error that cannot be remedied with replacement Items we will pay to return the item to us and send a replacement to you.
All clearance item sales are final and no returns will be accepted.
All returned products must be in original condition and packaging. We cannot take returns of products that have been partially or fully assembled or modified. If you have any questions about whether a product can be returned, please contact us at firstname.lastname@example.org.
How to Return a Product
You may return your purchase within 14 days of receipt. All returned orders must be pre-authorized. Please email us at retail@classictouchdecor and include your original order number, or invoice number, the product(s) you are returning, and your name. We will provide you with an RMA number and a return address.
Delivery and Damaged Shipments
- Fully inspect all deliveries before signing the receipt even if you do not plan on opening the carton right away. If you do not contact us within 14 days of receipt of the item to let us know about shipping damage, we will not be able to issue you a refund.
- Write down any visible damage such as crushed box, torn, creased or other circumstances about the delivery.
- If you find concealed damage, photograph the carton and packaging material and notify our customer service department immediately.
Standard. Normal delivery time for in stock items is 3-5 business days via ground service.
State and Local Tax Information
Merchandise is subject to state and local taxes for shipments to NY.